livesport Casino & Sportsbook Data Care

This page describes what we collect when you use livesport and how we keep that data protected. We collect personal information only to verify your account, process payments, and comply with applicable law. We do not sell your data to third parties, and we store it securely using industry-standard encryption.

When you open an account on livesport, we ask for your legal name, date of birth, national ID number, address, and contact details. This information is used for KYC (Know Your Customer) verification, fraud prevention, and anti-money-laundering compliance. We also collect information about your transactions: deposits, withdrawals, and game activity. All of this data is encrypted at rest and in transit.

Our policy is transparent: we explain what we collect, how we use it, how long we keep it, and what rights you have. We do not track you across other websites or sell your information to advertisers. If you have questions about our data practices, contact us through your livesport account or via the channels listed at the end of this policy.

What We Collect on livesport

We collect data in three categories: account information, transaction data, and platform activity.

Account information: Legal name, date of birth, national ID number, address, email, phone number. This is provided by you during registration and verified during KYC.
Transaction data: Deposits, withdrawals, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), amounts, and timestamps. We also collect game settlement data: which games you played, amounts staked, and outcomes.
Platform activity: Login history, IP address, device type, browser version, session duration, and support interactions. We collect this to detect fraud, investigate account issues, and improve our platform.

We do not collect your password; we store only a cryptographic hash. We do not collect your payment card details; those are handled by our payment processors (not stored by livesport). We do not use cookies to track you across other websites.

How We Use Your Data

We use your data for legitimate business purposes:

Verify your identity and eligibility to use livesport.
Process deposits and withdrawals.
Detect and prevent fraud, money laundering, and account abuse.
Respond to support requests and resolve disputes.
Comply with applicable law and regulatory requests.
Improve our platform (analysing aggregate activity, identifying bugs, optimizing performance).

We do not use your data for marketing emails unless you opt in. We do not sell your data to third parties. We do not share your personal data with game providers (e.g., Evolution Gaming for live tables) or payment processors beyond what is necessary to process your transaction.

KYC data: We share your identity information only with our KYC verification partner to confirm your details. That partner does not store your data after verification is complete.

Third-Party Data Processors

We use external service providers to handle certain functions. These include payment processors (to settle deposits and withdrawals), KYC verification partners (to confirm your identity), and cloud hosting providers (to store our data).

All third-party processors sign data-processing agreements that require them to protect your data with the same standards we apply. We audit these partners regularly to ensure compliance. Your data may be stored on servers outside your country; by using livesport, you consent to such transfers, subject to applicable law.

We do not authorize third parties to use your data for their own purposes. If a third party requests your information, we require a legal warrant or court order before we disclose it.

Data Retention on livesport

We keep your account information (name, ID, address) as long as your account is open. If you close your account, we retain basic account data for 7 years to comply with tax and anti-money-laundering regulations. After that period, we delete it.

Transaction data (deposits, withdrawals, game activity) is retained for the duration of your account and 7 years after closure for regulatory compliance. IP addresses and session logs are retained for 1 year. Support interactions are retained for 2 years to resolve disputes.

If we receive a legal request to retain data beyond our normal periods, we comply with that request. We will notify you of such requests unless prohibited by law.

Your Rights Regarding Your Data

You have rights over your personal data. You can request access to any information we hold about you, request correction of inaccurate data, and request deletion of your data (subject to legal hold periods). To exercise these rights, contact us through your livesport account or via the channels listed below.

You can also withdraw consent to data processing (except where required by law), request a copy of your data in a portable format, and lodge a complaint with a data-protection authority if you believe we have violated your privacy rights.

We will respond to data requests within 30 days. In some cases, we may need to retain data longer due to legal obligations; we will explain this to you.

Note: Deleting your livesport account does not erase transaction history required for tax and anti-money-laundering compliance. We retain that data for 7 years as required by law.

Security and Encryption

We protect your data using industry-standard encryption and security practices. Your data is encrypted at rest (on our servers) using AES-256 encryption and in transit (between your device and our servers) using TLS 1.2 or higher. We use secure password hashing; we do not store passwords in plain text.

Access to your data is restricted to livesport staff with a legitimate need (e.g., support agents, fraud investigators). We audit access logs and revoke access for staff who leave the company. We conduct regular security assessments and penetration testing to identify and fix vulnerabilities.

We recommend you enable two-factor authentication (2FA) on your livesport account. 2FA requires a second authentication step (a code from your phone) and significantly reduces the risk of unauthorized access.

Cookies and Tracking Technologies

We use session cookies to keep you logged in while you use livesport. Session cookies expire when you close your browser. We do not use persistent cookies to track you across sessions or websites.

We do not use third-party tracking pixels, web beacons, or similar technologies to monitor your activity outside livesport. We do not integrate with Facebook Pixel, Google Analytics, or other cross-site trackers (though we may use analytics tools that are confined to the livesport domain only).

You can disable cookies in your browser settings if you prefer, but doing so may limit your ability to use livesport features.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email (to your registered email address) at least 30 days before the change takes effect. Your continued use of livesport after the update constitutes acceptance of the new policy.

We encourage you to review this page periodically to stay informed about how we handle your data.

Contact Us About Your Data

If you have questions about our privacy practices, wish to exercise your rights, or believe we have mishandled your data, contact us through your livesport account message centre. We respond in English and aim to answer inquiries within 30 days.

For legal or formal complaints, you may also contact your local data-protection authority. Depending on your jurisdiction, you may have the right to lodge a complaint with a regulatory body that oversees data privacy.

Our commitment to livesport users is simple: we collect only what is necessary, protect it securely, use it only for stated purposes, and respect your rights to access and control your information. Your trust is essential to us, and we take data protection seriously.