livesport Casino & Sportsbook FAQ

No. Each person may hold only one active account on livesport. We detect and prevent duplicate accounts using email, phone number, national ID, and device fingerprinting. If you attempt to open a second account, both accounts may be suspended and your balance withheld pending investigation. If you have forgotten your password or lost access to your original account, contact support via our help centre. We can help you recover your account or reset your credentials. Creating multiple accounts violates our terms and may result in permanent closure of all linked accounts.

Account opening on livesport follows four steps:

1. Registration: You enter your email, username, password, and phone number. We send a verification code to your email. You confirm the code, and your account is created.
2. KYC verification: We request your legal name, date of birth, national ID number, and residential address. You upload a photo of your ID (KTP, passport, or driver's license). Our verification team reviews your documents (typically 1–2 hours, longer during Idul Fitri and Idul Adha holidays).
3. Account activation: Once KYC is approved, your account is fully active. You can deposit, place bets, and withdraw.
4. Optional security: We recommend enabling two-factor authentication (2FA) immediately after account activation. 2FA sends a code to your phone when you sign in from a new device.

Deposits via local payment, online payment, or e-wallet follow this flow:

1. You log into your livesport account and select "Deposit."
2. You choose your payment method (mobile banking, local payment, or online payment) and enter your desired deposit amount.
3. We generate a unique QR code or payment link. You scan the QR code with your e-wallet, mobile banking, or local payment app, or tap the link to open your app.
4. You confirm the payment in your app. The amount is deducted from your e-wallet balance.
5. Your livesport balance updates within seconds to minutes. No additional fees are charged by livesport.

If your payment does not complete, contact support immediately. We investigate incomplete transactions and process refunds to your e-wallet within 2–3 business days. online payment and e-wallet follow the same flow. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we provide a virtual account number at checkout; transfers settle within standard banking windows (typically same day or next business day).

If a deposit, withdrawal, or transfer does not complete, we follow this process:

• Deposits (mobile banking, local payment, online payment, bank transfer): If the payment is deducted from your account but does not appear in livesport within subject to verification, contact support immediately. Provide your transaction ID from your e-wallet or bank statement. We investigate and typically refund failed deposits within 2–3 business days.
• Withdrawals: If your withdrawal request is rejected during our review process, we notify you via your account message centre. Rejected withdrawals are reversed to your livesport balance. Common rejection reasons are incomplete KYC, mismatched bank details, or suspicious activity flags. Fix the issue and resubmit your withdrawal.
• Timeouts: Network errors can occur. If you see a timeout message, wait subject to verification, then check your account history. The transaction may have completed despite the error message.

Never attempt the same deposit or withdrawal twice. Contact support to resolve incomplete transactions rather than retrying, which may create duplicate entries.

Live-dealer tables and slots are separate game categories with different mechanics:

• Live-dealer tables: You play against a real dealer via a live video feed. Games include blackjack, roulette, baccarat, and Dragon Tiger. The dealer uses physical cards or a roulette wheel. You place your bet, the dealer spins or deals, and we settle your bet when the outcome is determined. Settlement is instant—within 10–30 seconds after the round closes. You can interact with the dealer via chat.
• Slots (arcade games): You spin a virtual reel controlled by a random-number generator (RNG). Games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The outcome is determined by the RNG; the dealer plays no role. Settlement is instant. Each spin is independent; the previous spin does not affect the next.

Both categories have published RTP (return-to-player) percentages. Live-dealer games are typically 95–; slots vary by game (90–). Read the game rules before you play to understand how each game works and how we calculate payouts.

Promotion codes are entered during account registration or via your account settings:

• During registration: If you have a promotion code, enter it in the optional "Promotion Code" field at the bottom of the registration form. The bonus is applied to your account once KYC verification is complete.
• After account creation: Go to your account settings → "Promotions & Bonuses" and enter your code in the provided field. You can enter only one code per account. Codes are case-sensitive.
• Expiry and conditions: Promotion codes have expiry dates. Check the terms of your code for wagering requirements, game restrictions, and withdrawal conditions. Bonuses cannot be withdrawn as cash; they are used to place bets. Any bonus balance is forfeited if not used within the specified time frame.

If your code does not work, contact support. Provide the code and the error message you received. We verify the code's validity and may manually apply the bonus if the code is legitimate.

We protect your personal information through multiple layers of security:

• Encryption: All data in transit (between your device and our servers) is encrypted using TLS 1.3. Your stored data (passwords, ID numbers, transaction history) is encrypted at rest using industry-standard algorithms.
• Password: Your password is hashed and salted; we do not store your password in plain text. If you forget your password, you reset it via email verification.
• KYC data: Your ID documents are scanned and stored securely. We do not share your ID data with third parties except payment processors and legal authorities if required by law.
• Transaction logs: All deposits, withdrawals, and bets are logged. You can view your full transaction history in your account.
• Data retention: We retain transaction data for 7 years to comply with tax and anti-money-laundering regulations. Personal data is deleted upon account closure, unless we are required to retain it by law.

For a full explanation of our data practices, read our privacy policyIf you have questions about your data, contact support or submit a data-access request via your account.

We provide support primarily through your livesport account message centre. This is the fastest and most secure channel because all messages are tied to your account and logged.

To contact support via your account:

1. Log into your livesport account.
2. Click the "Support" or "Help" section in your account menu.
3. Open a new support ticket or message. Describe your issue in detail and include any relevant transaction IDs, dates, or screenshots.
4. Our team responds in English within 24 hours on business days (Monday–Friday, excluding public holidays). Responses may be slower during Idul Fitri, Idul Adha, and Imlek.

For urgent issues (account locked, unauthorized access, failed withdrawal), flag your support ticket as "Urgent" and include your phone number. We prioritize urgent requests and may respond within a few hours. Do not share your password or sensitive account details via email or message. Our staff will never ask for your password.